Return Policy

At Arbaa, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have a straightforward return policy in place to make your shopping experience as convenient as possible.

Return Conditions:

1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team immediately upon receipt of your order. We will arrange for a return or replacement at no additional cost to you. ( Please make sure if you didn't open in front of delivery man then record a video when you are opening the parcel.)

2. Non-Defective Returns: If you wish to return a product for reasons other than defects or damages, you may do so within 3 working days from the date of delivery.

Return Guidelines:

- Products must be returned in their original condition, with all tags and packaging intact.

- Any product that has been worn, altered, or washed will not be eligible for return.

- The return shipping cost for non-defective returns will be the responsibility of the customer. We recommend using a reputable shipping service with tracking to ensure safe delivery.

Return Process:

1. Contact Customer Service: To initiate a return, please contact our customer service team at [customer service email/phone number] within the stipulated return period.

2. Provide Information: When contacting customer service, please provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Return Authorization: After verifying your request, we will provide you with a return authorization (RA) number and instructions on how to proceed with the return.

4. Pack and Ship: Pack the item(s) securely in the original packaging, along with a copy of the invoice and the RA number. Ship the package to the address provided by our customer service team.

5. Inspection and Refund/Exchange: Once we receive the returned item(s) and inspect them, we will process your refund or arrange for an exchange as per our prior conversation. Refunds will be issued to the original payment method used for the purchase.

Important Notes:

- Please allow up to 3 business days for the return and refund/exchange process to be completed.

- Refunds will be processed within 7 business days from the date we receive the returned item(s).

- Arbaa reserves the right to refuse any return that does not comply with our return policy.

At Arbaa, we are dedicated to providing you with high-quality products and exceptional customer service. If you have any questions or concerns about our return policy or your specific return request, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free. Thank you for choosing Arbaa!